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SHIPPING AND RETURNS

1. METHODS AND CONSHIPPING DICTIONS

METHODSOF ANDSHIPPING

CTT EXPRESSO service - EntHome watering in 24h/72h

In your home

The order will be delivered to the billing address that appears in our database. If you are not at the indicated address, you will be contacted by the distributor to reschedule the delivery. There will be 3 delivery attempts. In the impossibility of contact, the order will be returned to our warehouse.

 

At another address of your choice

We deliver your order wherever it is easier and more comfortable. To do so, simply indicate the desired delivery address at the time of order completion. Note: always check that the entered address is correct in order to guarantee a quality service. Shipping to another delivery address does not incur any additional shipping costs.

After receiving the order shipping confirmation email, you can track it using the code (tracking number) that you will receive via email.

 

Special Transport

For the transport of fragile items (surfboards, for example), we use specialized transport services, whose delivery time may reach a maximum of 28 working days, after confirmation of shipment.

 

SHIPPING TERMS

SHIPPING OFFER CAMPAIGNS DO NOT INCLUDE OFFER CUSTOMS EXPENSES AND FEES, OR RETURN COSTS.

Customs Duties and Taxes in the European Union

No additional taxes or customs duties are charged for items shipped to European Union countries. Item prices and shipping costs include VAT and are therefore listed as gross prices.

Customs Duties and Taxes OUTSIDE THE EUROPEAN UNION

All taxes, customs duties and customs fees resulting from shipping are the responsibility of the customer. All items are dispatched DDU – Delivery Duties Unpaid.

In addition, any previously unauthorized additional fees or shipping costs will be deducted from the customer's refund.

The following countries are members of the European Union:

Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Romania, Sweden, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus.

 

2. RETURNS AND REFUNDS

RETURNS

1. When can I return an item?

Returning an item is easy. It is only necessary to ensure that the article meets the following conditions:

  • Within a maximum period of 28 days from the date of purchase;

  • The item has never been used and is in its original condition. In the case of footwear items, they must be returned together with their original box and labels (except for the plastic packaging that may have been opened);

  • Accompanied by the document sent in the order or a copy of the invoice.

 

two. Do I have to pay anything to return the item?

No. Returns are free of charge when following the indicated return process.

Returns made without the order placed through the customer area in the online store may not be accepted.

REFUNDS

 

When returning items will I receive the value of shipping costs?

When returning the entire order, the total amount of your order will be refunded, excluding shipping costs (except if the return is motivated by non-conformities of the item).

When partially returning the order, the amount corresponding to the returned item(s) of your order will be refunded, excluding shipping costs (except if the return is motivated by non-conformity of the item).

Refunds are made upon receipt of the item(s), which implies its verification and acceptance.

If the delivery of the order to the customer is not successful due to lack of cooperation on the part of the customer (wrong telephone number, wrong address, absence at the address, non-compliance with local legislation, etc.), it will be returned to Lightningbolt Europe SA at the expense of the customer (including any customs fees and duties). These fees will be deducted from any refund.

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